An assistant aims to offer general administrative assistance and full back-end support to ensure we provide a complete submission to market.

• NEW BUSINESS SUBMISSIONS

When a new submission is received by Gratus, we provide the following services:

• A mandatory 90 days solicitation is being done for each renewing business. A solicitation is when our brokers or associates ask for the updated applications from the agents to be used for the renewal of the account.
• Review of renewal apps and subjectivities given by the agent.
• Monitoring of the account and communicating with the agents and carriers for the needed information for the renewal of the account.
• Reviewing the quote from carrier to be released to the insured's agent.
• Binding of the account once everything is done and sending of the COI (Confirmation of Insurance) to the agent.
• To end the process, the policy will be issued to the agent for the insured.
• ACCOUNT SERVICES
• Request to bind. When we receive a bind order from the insured we provide the following services:
• Confirmation of insurance. This is released by us to the agent which contains the policy number, effective date, forms and endorsements and invoice of the policy term.
• Follow up on subjectivities. This is done when we need to collect important requirements (applications, accords and other documents) prior to binding.
• Surplus lines filings. This is when we pay for the taxes of the non-admitted accounts that we do business with.
• Policy review and release. This is done after we receive the policy from the carriers to ensure its content is exactly what is on the binder and will be released to the agent for the insured.
• Endorsement requests. This is requesting a change in the policy.
• Suspense and monitoring.